Refund & Return Policy

We want you to be happy with your purchase. If you are not, you may raise a return within30 days of delivery.

Eligibility

• Product must be unused, undamaged and in original packaging with all accessories, mounting kit and paperwork.
• Installed, used or damaged-during-installation items are not eligible for return (warranty claims may still apply — see Warranty page).
• Personalised/custom-cut or clearance items may not be returnable (TODO: confirm with client).

How to raise a return

• WhatsApp us on +91 97182 68868 or write to anatomixbathsolutions@gmail.com with your order ID and photos.
• Our team confirms eligibility and arranges a pickup within 2–4 days (subject to pincode/service coverage).

Refund timelines

• Once QC is complete, refunds are initiated within 5–7 working days.
• Prepaid orders: refund goes back to the original payment source.
• COD orders: refund via bank transfer (we need your bank details).
• Refund actually reaches your account depending on your bank/wallet (typically 7–10 working days).

Exchanges

Prefer an exchange? We can ship a replacement (subject to stock) once the return is received at our warehouse (TODO: confirm exchange SLA with client).

TODO(CLIENT): confirm restocking fee (if any), exchange policy, non-returnable categories and exact refund SLA before launch.